1. Introduction
SELLTRO ("we", "our" or "us") provides a platform through which customers can obtain an estimated value for eligible devices, schedule pickup and inspection, receive a final offer and complete a device sale.
This Privacy Policy describes how we handle information when you access our website, communicate with us, request a quote, verify your identity, schedule a pickup, complete an inspection or receive payment through our services.
By using our services, you acknowledge the data practices described in this policy. Where consent is required by applicable law, we will request it separately at the relevant stage.
2. Information We Collect
The information we collect depends on how you use the platform and which services you request.
Contact & pickup information
Your name, mobile number, email address, pickup address and related contact details.
Device information
Device category, brand, model, variant, configuration, condition, questionnaire responses, IMEI or serial number where required, and other device identifiers.
Inspection information
Inspection results, device-condition records, supporting photographs and information recorded during pickup or inspection.
Payout information
The payout method and payment details you provide for receiving the sale amount, such as UPI or other supported payout information.
Verification information
OTP and verification records, and identity or ownership information that may be required for fraud prevention, transaction verification or legal compliance.
Technical information
Session identifiers, browser or device information, timestamps, security logs and similar technical data generated when you use the platform.
3. How We Use Your Information
We use information for legitimate business and operational purposes connected with providing and securing our services, including:
- generating device quotations and recording the information used to calculate them;
- verifying your mobile number or email using OTP or other verification methods;
- scheduling, coordinating and completing device pickup and inspection;
- recording the final inspected offer and processing the payout for a completed transaction;
- sending order, verification, pickup, payment and service communications;
- providing customer support, handling complaints and responding to enquiries;
- detecting abuse, duplicate or suspicious activity, fraud, stolen-device risk and other security concerns;
- maintaining transaction, accounting, audit and compliance records where required;
- diagnosing technical issues, monitoring performance and improving the platform.
5. Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These safeguards may include controlled access, secure authentication, encryption in transit where appropriate, restricted operational access, audit or security logging and infrastructure protections.
No online system can be guaranteed to be completely secure. You should also protect your OTPs, email account, mobile device and any credentials connected with your transaction.
6. Personal Data Stored on Your Device
Before giving a device to our pickup or inspection representative, back up any information you wish to keep, sign out of personal accounts, remove SIM or memory cards where applicable, disable account locks and perform a factory reset when it is safe to do so.
Customers remain responsible for removing personal files such as photos, contacts, messages, documents and account information stored on the device before final handover, except where a specific supported process states otherwise.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including completing transactions, maintaining customer support and dispute records, preventing fraud, and meeting accounting, audit or legal obligations.
Different categories of information may be retained for different periods. When information is no longer required, we may delete, anonymise or securely archive it in accordance with our operational and legal requirements.
9. Your Choices & Requests
Subject to applicable law and legitimate record-retention requirements, you may contact us to request assistance regarding personal information associated with your account or transaction.
Depending on the circumstances, this may include requests to correct inaccurate contact information, ask questions about how information is used, or raise a privacy-related concern.
Certain transaction, anti-fraud, tax, audit, payment or compliance records may need to be retained even after a deletion request.
10. Children's Privacy
Our device buyback service is not intended to be used by children who are not legally permitted to enter into the relevant sale or transaction. Where required, transactions must be completed by an eligible adult or authorised person.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, security practices, operational processes or legal requirements.
When we make changes, the revised policy will be posted on this page and the "Last updated" date will be changed. We encourage you to review this page periodically.
12. Contact Us
If you have a question, request or concern about this Privacy Policy or the way we handle personal information, please contactSELLTRO using the details below.
Please use our Contact Us page for support.